A minimum service fee of 3% of the amount refunded is deducted from ALL refunds!
Refund Policy for Post Enrollment EMT, AEMT, PARAMEDIC Students
An applicant/enrollee or paying 3rd party may request and receive a refund minus a $ 250.00 application fee within seven days of the course access date. The course access date is defined as the date on which the Admissions Department sends the official course access email or message notification to the student with course access information, instructor information, and other important information for completing the course including deadlines. From the seventh day following the assigned course access date to the fourteenth day a refund of 50% may be requested. Following the last hour on the fourteenth day no refund is applicable. If the applicant/enrollee has not completed all enrollment steps as required within seven days of the first payment to PERCOM, the course access date will be considered to be the initial payment date.
Refund Policy for Pre-Enrollment Students and Advanced Placement Program/Challenge Students
Full refunds are only available if requested BEFORE that student signs up for the background check and/or submits their application. If any of the registration requirements have been completed by the new student prior to the refund request, then they are only eligible for a partial refund of the amount paid minus the application fee of $250.
If an Advanced Placement or Challenge student has completed the registration items and was sent the link to schedule the online exam, they are only eligible for a partial refund of the amount paid minus the application fee of $250.
IMPORTANT! The tuition fee for this program is not refundable in the event of failure! Once any portion of the challenge testing process is attempted/completed(online exam or psychomotor exam), the candidate is no longer eligible for a refund of any kind.
Refund Policy – CONTINUING EDUCATION PROGRAM & EMS INSTRUCTOR PROGRAM
An applicant/enrollee or paying 3rd party may request and receive full refund within three days of the course access date as long as the “student” has not accessed the course materials or completed any coursework in any way. The course access date is defined as the date on which the Admissions Department sends the official course access email or other method of notification to the student with course access information, instructor information, and other important information for completing the course including deadlines, or after automatic enrollment. PERCOM Inc. reserves the right to refuse any refund request for any reason outside of the above established policy.
AFFIRM Refund Policy:
Eligibility for a refund is first determined by the policies stated above. Then, if a student who used Affirm for payment is qualified for a FULL refund, PERCOMOnline will refund the paid amount minus 10%. Qualifying PARTIAL refunds will be processed per our policies minus 3%. IMPORTANT – When choosing AFFIRM for payment, financing terms and obligations are between the CUSTOMER and AFFIRM, not between the CUSTOMER and PERCOMOnline! PERCOMOnline, nor it’s staff, affiliates, or partners will be held liable in any way for breaches of contract between a CUSTOMER and AFFIRM.
Textbook Return Policy:
Textbook refunds are available ONLY when the book has been returned to PERCOMOnline, unopened, at the customers expense. Once the book has been received and condition verified, we will return the cost of the book including tax. The shipping fee is non-refundable. The 3% fee applies and is deducted from the refunded amount.